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FAQs

What is the currency shown on the site?
All prices are listed in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out. The average shipping time is 15-21 days.

Tracking numbers will be updated 3-5 days after your order has been shipped. If your tracking number has not been generated after 7 business days, please email us at butterflygirlwines@gmail.com.

What if there is an issue with my order?
Within 30 days after receiving your product, we offer a 100% money back guarantee, if the product is defective or damaged. To receive the refund, you must ship it back at your own expense. Once the product has been received, we will refund the full amount of your original purchase. In your return, please Include the contact information and the order number on the returned parcels.

Can I cancel my order?
You are able to cancel your order with no penalty; however, you must cancel your order before it ships. If the item has already been shipped, please contact us at butterflygirlwines@gmail.com.

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled an incorrect address, simply reply to your order confirmation email and confirm the correct address. If the order system provides an incorrect address, we can make the correction within a 24-hour period. No refund will be given after 24 hours of the incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from various fulfillment centers, based on your location. The average shipping time is 6-25 business days.

Any additional questions?
Absolutely, we are here to help you! Please send us an email to butterflygirlwines@gmail.com and we will be happy to assist you in any way we can. For a faster response, please send your order number and address with your inquiry.

Cheers!!

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